Support
Answers for the things people ask first. Headtide is in English, Spanish and Portuguese, on iPhone and iPad.
How do I restore purchases?
Open Headtide and tap Restore Purchases. It is on the subscription screen and in Settings. Headtide has no account. Apple restores the subscription tied to the Apple ID on this iPhone or iPad. You need a network connection for that check. Your logs are already on the phone and do not move with the purchase.
How do backup and restore work?
Logs are stored on your iPhone or iPad and are included in your normal device backup. In Settings, Back up now creates one file through the iOS share sheet. Save it wherever you choose. On a new phone, use Restore from file. Headtide does not keep a copy of that file.
How do I export a CSV?
In History, use Export to save a CSV of your logs. You can also make a PDF summary for any date range to share with your doctor. If a subscription has ended, you can still view your history and export it.
How do I cancel a subscription?
A Headtide subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Manage or cancel anytime in your Apple ID settings. Headtide cannot cancel an Apple subscription for you. If the subscription ends, your logs stay on the phone. You can still view and export the full history.
Still need help? Send us a message. We reply in English, Spanish or Portuguese.
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